FREQUENTLY ASKED QUESTIONS

Are deposits required?

Yes, deposits are required to secure your appointment for a specific day and time. 

Is the hair needed provided?

I do provide hair but for braid styles only at this time, unless discussed otherwise. 

What is your policy on cancellations?

You are able to cancel your appointment at any time. It is greatly appreciated if I have a 24 hour notice. Note that deposits are non-refundable and another deposit is required if you so choose to book for another day.

Do you shampoo hair? 

Currently I do not shampoo hair. It is required that you come washed and blow dried and that your hair is free from any oils, moisturizers, build-up, etc. Failing to do so may result in cancellation. 

What if I need to reschedule my appointment?

You can reschedule your appointment as long as it is 24 hours before the initial time of service. 

Can I bring someone to my appointment with me? 

There are no extra guest allowed.

How can I get the address to the location?

Once you have scheduled your appointment successfully, you will receive the address to the location where you will be service in your e-mail. 

How long does my hair need to be to get any braided or loc style?

Hair must be at least 4 inches from the scalp.

How long will my service take?

I do not guarantee a specific time as to when your service will be completed. Everyone's hair is different. Hair density also plays a factor.

Should I chemically relax my hair before my appointment?

Absolutely not! I do not recommend this at all. Doing so can can result in extreme breakage.

What if I am late to my appointment?

If you know that you are going to be running late, there are multiple ways I can be contacted to be informed. After 15 minutes there is a $15 late fee charge, 20 minutes is $20 and 25 to 30 minutes late, your appointment will be canceled and you forfeit your deposit. 

Can I change my hairstyle if I decide I want something else at my appointment?

No. Each Style requires a different amount of time. Switching your style at the last minute inconveniences me and the client after you.

If there are other questions you may have that were not answered or asked here, feel free to message me at she@slebyshebeauty.com